Desk Side Support / National Dispatch

We offer the capability to customize desk side support that will handle a PC and Server trouble ticket from initial phone response to final desk side assistance on a nationwide basis. This offering is typically structured to provide a highly focused and dedicated team at the designated call center and high population centers. A national referral network that is dispatched and managed by Pegasus then compliments this dedicated effort in areas that do not have a sufficient call history or population to justify dedicated resources.

This approach to national service maintains the accountability that clients demand while providing the cost benefits and "high touch" service provided at a local level.

In addition to support we have extensive experience in the planning, deployment and timely completion of large-scale system upgrades and migrations. Our migrations and pre-migration audits are generally the precursor to creating a stable desktop inventory that can act as the basis of a more centralized and less costly network management approach. Systems such as Tivoli and CA Unicenter require extensive bandwidth and an initial baseline of configuration in order to produce practical results.

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